Navigating the world of transportation isn’t always easy and it’s not always seamless. That’s where we come in, browse through some of our commonly asked questions below and if you don’t find what you’re looking for simply send us a message!

How much does non-emergency transportation cost?2023-10-04T13:21:16-04:00

The cost varies depending on factors like distance, the level of assistance needed, and the type of vehicle required. We offer competitive rates, and our billing department can provide you with an estimate before your ride.

Are your services available 24/7?2023-10-04T13:20:40-04:00

We operate 24/7, 365 days a year, to ensure you have access to transportation whenever you need it, even during holidays.

Can I bring a companion or family member with me during the ride?2023-10-04T13:14:31-04:00

Yes, you can bring a companion or family member if you require assistance or feel more comfortable with someone you trust. Just let us know when booking so we can accommodate accordingly.

Do you accept insurance for NEMT services?2023-10-04T13:14:03-04:00

We work directly with insurance transportation brokers and can accept insurance when booked through them.

What types of vehicles do you own?2023-10-04T13:13:35-04:00

We have a fleet of vehicles that include wheelchair-accessible vans, sedans, and larger vehicles for accommodating multiple passengers. The choice of vehicle depends on your specific needs.

What type of training do your drivers have?2023-10-04T13:12:58-04:00

Yes, all our drivers undergo specialized training to provide safe and compassionate assistance. Drivers undergo two weeks of Passenger Assistance Safety and Sensitivity Training (PASS) that is administered by in-house certified Community Transportation and Association Trainers. The CTAA PASS training is extremely comprehensive and includes things like:

  • Distracted Driving
  • Driver Fatigue
  • Transit Employee Occupational Safety and Health
  • Professionalism
  • Customer Service
  • Communication
  • Stress
  • People First Language
  • Americans with Disabilities Act
  • Assisting Passengers with Service Animals
  • Disability Awareness
  • Diabetes
  • Epilepsy or Seizure Disorders
  • Bloodborne Pathogens
  • Kidney Dialysis
  • Mobility Equipment and Features
  • Lift Operation
  • Wheelchair Securement
  • Securing the Wheelchair Occupant
  • Transporting an Aging Society
  • Sexual Harassment
  • Accidents and Emergencies
How do I schedule a ride with your company?2023-10-04T13:10:15-04:00

You can schedule a ride by calling our dedicated booking line at 804-745-1818. We recommend booking at least 48 hours in advance to secure your preferred time slot.

Who can use your non-emergency transportation services?2023-10-04T13:09:20-04:00

While anyone can ride with us, our NEMT services are typically available for individuals who have medical conditions or disabilities that prevent them from using regular public transportation. This includes seniors, individuals with mobility challenges, and those requiring specialized equipment. We also offer transportation for school-age children and on-demand services.

Do you provide wheelchairs?2023-10-04T13:07:15-04:00

Yes! We are happy to provide a wheelchair for you to travel in, or if you have your own please feel free to travel in that instead.

Do you serve bariatric passengers?2023-10-04T13:07:02-04:00

Yes, we have side and rear entry lifts on our vehicles that can hold up to 1,000 pounds. Smaller wheelchair vehicles have 54-inch ramps that can accommodate bariatric passengers. We can also perform stretcher transports and can accommodate bariatric patients up to 700 pounds.

Can you do stretcher transport?2023-10-04T13:06:43-04:00

We sure can! When scheduling your stretcher transport please let us know more about your needs so we can bring the correct number of staff to make sure you are comfortable and secure.

What is non-emergency medical transportation (NEMT)?2023-10-04T13:06:32-04:00

NEMT is a service that provides safe and comfortable transportation for individuals who do not require emergency medical care but need assistance getting to medical appointments, therapies, or other healthcare-related destinations.

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