WE WANT TO HELP
Navigating the world of transportation isn’t always easy and it’s not always seamless. That’s where we come in, browse through some of our commonly asked questions below and if you don’t find what you’re looking for simply send us a message!
The cost varies depending on factors like distance, the level of assistance needed, and the type of vehicle required. We offer competitive rates, and our billing department can provide you with an estimate before your ride.
We operate 24/7, 365 days a year, to ensure you have access to transportation whenever you need it, even during holidays.
Yes, you can bring a companion or family member if you require assistance or feel more comfortable with someone you trust. Just let us know when booking so we can accommodate accordingly.
We work directly with insurance transportation brokers and can accept insurance when booked through them.
We have a fleet of vehicles that include wheelchair-accessible vans, sedans, and larger vehicles for accommodating multiple passengers. The choice of vehicle depends on your specific needs.
Yes, all our drivers undergo specialized training to provide safe and compassionate assistance. Drivers undergo two weeks of Passenger Assistance Safety and Sensitivity Training (PASS) that is administered by in-house certified Community Transportation and Association Trainers. The CTAA PASS training is extremely comprehensive and includes things like:
- Distracted Driving
- Driver Fatigue
- Transit Employee Occupational Safety and Health
- Professionalism
- Customer Service
- Communication
- Stress
- People First Language
- Americans with Disabilities Act
- Assisting Passengers with Service Animals
- Disability Awareness
- Diabetes
- Epilepsy or Seizure Disorders
- Bloodborne Pathogens
- Kidney Dialysis
- Mobility Equipment and Features
- Lift Operation
- Wheelchair Securement
- Securing the Wheelchair Occupant
- Transporting an Aging Society
- Sexual Harassment
- Accidents and Emergencies
You can schedule a ride by calling our dedicated booking line at 804-745-1818. We recommend booking at least 48 hours in advance to secure your preferred time slot.
While anyone can ride with us, our NEMT services are typically available for individuals who have medical conditions or disabilities that prevent them from using regular public transportation. This includes seniors, individuals with mobility challenges, and those requiring specialized equipment. We also offer transportation for school-age children and on-demand services.
Yes! We are happy to provide a wheelchair for you to travel in, or if you have your own please feel free to travel in that instead.
Yes, we have side and rear entry lifts on our vehicles that can hold up to 1,000 pounds. Smaller wheelchair vehicles have 54-inch ramps that can accommodate bariatric passengers. We can also perform stretcher transports and can accommodate bariatric patients up to 700 pounds.
We sure can! When scheduling your stretcher transport please let us know more about your needs so we can bring the correct number of staff to make sure you are comfortable and secure.
NEMT is a service that provides safe and comfortable transportation for individuals who do not require emergency medical care but need assistance getting to medical appointments, therapies, or other healthcare-related destinations.
